Maintenance & Support

We’re Here to Help You Succeed.

NetReach offers support services through our team of consultants, designers, and technology specialists.

We provide ongoing support to our projects in the form of web design, programming, consulting, training, and technical support. We offer four levels of support packages to suit your needs, each with a progressively greater savings in hourly cost.

Our maintenance agreements cover:

• Graphic design.
• HTML updates.
• Patches.
• Programming.

Benefits of our support agreements include:

• Cost savings through:
  • Pre-purchase of support hours at discounted rates
  • Decreased per-incident minimums
• Priority scheduling
• Maintenance of a live development environment for your project
• Flexible use of pre-purchased hours throughout the contract term

Please note that our support agreements do not apply to new website construction, large development projects or the cost of software upgrades. Agreements expire one year after receipt of payment, and unused hours expire at the end of the term.

For cmScribe training: please also view our cmScribe training page for user manuals.
  You can access the cmScribe channel on You Tube for short video training demos.