HomeProducts and  ServicesAbout usSupportNewsContactLog-in
 

Support

We’re Here to Help You Succeed.

Please contact us to discuss your maintenance needs and which level of support is right for your project: 215-283-2300.

For cmScribe training: please also view our cmScribe training page for user manuals.
cmScribe You Tube channel for training demos  You can access the cmScribe channel on You Tube for short video training demos.

NetReach offers support services through our team of consultants, designers, and technology specialists.

We provide ongoing support to our projects in the form of web design, programming, consulting, training, and technical support. Maintenance agreements are the most efficient and cost-effective ways of providing this support, and we offer different levels of support packages to meet your needs.

Our maintenance agreements cover:

  • Graphic design
  • HTML updates
  • Patches
  • Debugging
  • Programming
  • Database updates
  • cmScribe training

Benefits of our maintenance agreements include:

  • Cost savings through:
    • Pre-purchase of support hours at discounted rates
    • Decreased per-incident minimums
  • Faster turnaround times
  • Maintenance of a live development environment for your project
  • Flexible use of pre-purchased hours throughout the term of the agreement

Please note that our maintenance agreements do not apply to new website construction or large development projects. Agreements expire 1 year after receipt of payment, and unused hours expire at the end of the term.

Download NetReach Maintenance Agreement Pricing & Description
(0.47 MB pdf)